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Frequently Asked Questions

How do I track my order?

Use the order number from your confirmation on the Track Order page.

What is the return policy?

See the Returns & Refunds page for the 14-day overview.

How long does shipping take?

Most orders arrive within 5–7 business days. Tracking is provided when available.

Do you ship internationally?

Availability depends on the product and destination.

Which payment methods are accepted?

Payment is not connected in this replica. Never send card details, passwords, OTPs or PINs by message.

Can I change or cancel an order?

Contact support within two hours of placing an order with your order number.

Send Us a Message

Customer Support Hours

Monday–Friday
9:00 AM – 6:00 PM

Typical response
Within 1 business day

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